In preparation for taking Kinley home, we needed to get mom’s car cleaned. I checked around and, being familiar with the detailing services at David Maus Toyota, I settled on the nearby David Maus Volkswagen South. Just being conversational, I let our service advisor know why we needed it cleaned. Two days later we dropped off the car.
They finished an hour ahead of when they promised, allowing us to get back in time for Kinley’s next feeding. Mom’s car was cleaner than the day she bought it brand new. And the kicker — an attention to detail and thoughtful act that, honestly, makes me tear up: from a chat two days prior, the service advisor remembered why the car was being cleaned and he specifically instructed the crew to not use any fragrance because he was concerned strong scents could irritate our little girl.
Yes, I realize that getting emotional over, effectively, a car wash is pretty ridiculous.